Amazon reveals how it uses AI to spot damaged products

Amazon’s Project P.I. system uses detective-like tools such as computer vision and generative AI to scan items for defects before sending them to the customer, helping to improve its systems and reduce returns

Amazon’s Project P.I. system uses detective-like tools such as computer vision and generative AI to scan items for defects before sending them to the customer, helping to improve its systems and reduce returns. Image: Amazon

Technologies such as computer vision and generative AI are being used in Amazon fulfillment centres to improve the accuracy and safety of customer orders, while also surpassing the company’s sustainability targets.

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"Ocado Technology designs, builds and supports the automation technology that optimises every stage of the online grocery operation," said the company's chief engineering officer, Alex Harvey

Q&A: Alex Harvey from Ocado Technology discusses the challenges of bringing machine vision automation into grocery distribution

Ocado Technology’s distribution system uses an air-traffic-control-like AI model to orchestrate hundreds of retrieval bots. Here, the online grocery giant’s chief engineering officer, Alex Harvey, tells Imaging & Machine Vision Europe how it’s done.

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